Cloud computing has transformed the contact centre industry. Like many other businesses the benefits of increased flexibility, lower capital expenditure and reduced operational costs have allowed ...

Key Companies Covered in the Contact Center Software Market Research Report are Genesys, Alcatel-Lucent Enterprise, Huawei Technologies Co., Ltd, Avaya, Inc., Mitel ...

Stuart Dorman reveals how AI will transform contact centres into strategic powerhouses during recent CCMA 2026 ...

Cloud computing is a relatively new phenomenon but it has been quick to dominate many fields of business and with good reason. Utilising the cloud affords businesses many advantages over traditional, ...

SaaS Labs is a 100% remote startup that builds these products with other remote workforces in mind, especially its Contact Centre as a Service product. The global contact centre software market size ...

PARIS, Oct 5 (Reuters) - Aircall, a call centre software company that has been valued at around $1 billion, said on Thursday it was in no rush for a stock market flotation, as it unveiled a new ...

SAN RAMON, Calif. & LONDON--(BUSINESS WIRE)--Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact centre software for the enterprise market, today announced a significant expansion into the ...

PARIS, June 27 (Reuters) - Aircall, the call centre software company valued at around $1 billion, said it had exceeded $100 million in annual recurring revenue, and planned to expand in Singapore and ...

The impact of the Covid-19 pandemic on the contact centre market has been dramatic. According to Leigh Hopwood, chief executive of the Call Centre Management Association (CCMA), many of its members ...